GM's already know, tomorrow is when they have to tell their victims.
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The ink cartridge market is drying up. That was 33% of a store's sales. Laptops are for old people. Youth purchases phones at phone places. And these days you don't need 68ft devoted to printers. There is no way out of this hole.
They also need to re-evaluate the SM position. Make them re-interview and look closely at the value each one provides. Several were hired from AT&T/Verizon simply to push cell phones and are horrible at everything else in the store, when they even show up.
My last one was horrible - Sits in the office, when the GM is not in, social media on his phone for 4+ hours a shift.
He promises the world to the customers he does deal with, especially those returning with issues from tech services....then tells the blackshirt not to spend to much time dealing with their PC. He took in a HP laptop for warranty facilitation and never sent it out for 2 weeks, then blamed the tech. The customer came in two weeks later and he lied through his teeth and finally sent it out, but left his Ops manager to deal with the customer and handle the complaint.
Another customer comes in and buys the whole package, printer, ink, laptop, VS, and Square Trade on the printer and laptop. The customer calls back later in the day and says he saw a ST plan for a year longer, for less, on Staples.com. He wanted to return everything and reorder online. This "SM" promises the customer he will get corp. to honor the extended plan at the lower price. Doesn't bother to contact the DM or Corp. and the skus for the online square trades won't ring through the stores register.
The customer calls back weekly, then daily...the SM refuses to take the call. Eventually it is to late to even return the laptop and printer and order them online with the better ST offer, and the customer moves across the country. The customer still calls, the SM still refuses to take the call. That is just an example, but basically how this guy dealt with every customer... especially those with an issue....lie and tell them what they want, then avoid them....when the shit hits the fan, deny and reflect blame.
But- he's and asskisser so the DM loves him, and is totally fine with him throwing everyone else under the bus.
Bottom line - Staples keeps idiots like this (and Vinnie, and Otis, etc) and forces out good, dedicated people that want to improve things but have their hands tied.
I agree with the comments that tech is dead. Staples should only sell tech, offer square trade protection and virus protection to SELL. Get rid of the tech benches and the place where most techs on the floor hide and put them to work helping to sell merchandise. Take the tech supervisors position eliminate it and invest in another full time person in the copy center. Better margins and a department that needs double coverage often. Fixing computers is a dying business, I can get mine fixed myself remotely from home. Wake up Staples before it is too late. Also quit trying to become a office boutique shop.....Martha Stewart, Cynthia Rowley give me a freakin break....invest what you pay for this awful merchandise into labor for customers to be served. The only way Staples retail survives is lower it's ridiculously high prices, provide better customer service, and eliminate a few non inspiring people....lets see Otis, Vinnie, the list goes on.
It's official, the lower tier stores are offering severance pay to those affected but we are all out. I have been the tech supervisor for over a year now and have been growing the tech business more and more with each coming week. Today I was told my position has been eliminated within the company and I am essentially no longer needed. Our jobs are being replaced by matrix, a system that you can't see or talk to. A system that royally screws things up more than it helps. The big picture here is that Staples as a company is struggling harder than ever. Soon we will have a big online delivery system and these once booming retail stores will become warehouses for online orders. Welcome to the future.
I am probably the minority here but the tech center is not that profitable to take up that many square feet in the store, plus use that much labor. Most of the third party driven repairs are 50% profit. If you sell virus protection software, the margin isn't that great even if we pretend it is a service. If a store is grossing $185,000 a year in sales, it is still barely turning a profit based on the square footage that section takes up. Plus some stores haven't paid for the "remodel" from years ago that cost $24,000 to put counters, power, a register, etc to that area.
Can confirm, TCS here. Just got the news. Total bullshit. Apparently 3.6k in business a week isn't enough to justify paying me $12/HR.
I have seen a lot of abuse of the tech position (in whatever various titles Staples has given it). It goes without saying that stores are always short staffed. Having another person that can help customers or fill ink, etc is a big help.
I have seen techs that will literally stand (or sit) in front of a screen and watch a defrag or virus scan process, and claim they are "to busy" when asked to help a customer or do some task. It's not all techs, just enough to create a bad rep.
It's up to the manager (in this case usually the SM or possibly GM) to gauge productivity and service issues and assign resources as needed. That is essentially their job. To many managers were not familiar enough with tech services to see when a tech was actually working on something to get a PC done in a timely manner or just screwing around (watching an automated process).
That being said, I think cutting this position, especially in the higher $$ tech stores, is a bad idea, unless the tech budget is similarly reduced. Matrix can not do everything, and the turn around time and quality control are still not where they need to be to solely rely on Matrix for tech.
I'm actually happy about this. At my store we have two tech supes. I'd love to see them on the sales floor part time like everyone else. Just because you studied computers in highschool doesn't make you any more knowledgeable than me
Is this 100% confirmed anywhere, or just word of mouth at this point?
Staples doesn't care how efficiently the tech business runs in your stores. They don't care about a single employee (manager or associate). They know it's the end of the road for Staples retail and they're just moving you all towards the door. Take everything you can for this corrupt company and leave with your head held high! Where ever you wind up will be better than where you are now. I promise! Best of luck!
Looks like it's company wide. Company is moving to a remote tech work type of business. My store was 4k a week and now we have to do same amount of work but without a full time tech. It's a way they can take the avg Joe and make them a "tech". Real techs that know what they are doing take up to much payroll. It will hurt the tech business in my store for sure.
Tech Sales Supervisors are safe. They're eliminating the Tech Center Supervisors, who were only in stores that did >$3,200 a week in ET.
Are they eliminating the position entirely or only if stores are under a certain amount of tech sales per week/year? It was not hard to see this coming with the shift to Matrix. Hopefully there are open positions elsewhere those affected can transition into.
Guess the stores like mine that had a real tech will now change its business to matrix only. Real techs don't want to work part time for peanuts. Hate this is happening.