Has anyone worked through the process of store liquidation at Sears? What happens during this sale? Also,if you work at a Sears store near one that has closed,are you getting customers trying to exchange things they bought at the liquidation sale? Most of the Sears stores that are closing go into liquidation by this weekend in April.
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Nearby Sears hardware went through this a few years ago. Nothing but a shell game.
I work at a Sears store near one that is closing,we are expecting to get a large increase in charge payments and craftsman tool exchanges plus inwarrarty exchanges,whether we will get an increase in sales is yet to be seen. Customers will travel over an hour to do a craftsman tool exchange but then do not buy anything new,only to get free tools. Of course many times we do not even have hand tools in stock to do these exchanges especially with people coming in with so many items to exchange. Then they complain that they drove an hour to get to our store and want to exchange boxes filled with used tools which we do not have,also limit is suppose .to be 10 tools per customer. Some days all we do is charge payments and tool exchanges.
Every store's liquidation program is going to vary somewhat depending on the liquidator in charge. Our liquidation pricing started at 10% to 50% off regular price, however, very few items were over 20% off. We were amazed that customers were filling up carts with merchandise priced at only 10% off regular price, but that is the power of the liquidation perception. In regards to merchandising, it was all merchandise out to the sales floor. The liquidator's philosophy was, "Stack it high and watch it fly." Nothing was held back and the stock areas were mostly empty of merchandise by the third week of liquidation.
As to the question of customers trying to return or get price adjustments on liquidation merchandise, yes they do try! The associates would just politely explain to the customer that those options are not available on liquidation purchases, period! If the customer were to make this request at another store, then just tell the customer that only the store in liquidation can handle their request on a liquidation purchase. The most unhappy customers you will deal with regularly are the ones that realize they will no longer be able to make their credit card payments at your store. The first question out of their mouth is, "Now what will I do?" As you politely explain each of their options they will respond, "I don't want to do that!" Then they will stomp out of your store in a huff.
Do customers try and return things they buy during these liquidation sales even through all sales are suppose to be final? Also do they come back in looking for price adjustments like they do in every Sears store to match .com prices or to match the lower prices? Does anyone know if someone buys an item at these liquidation sales and it does not work, can it be returned or exchanged at other Sears stores? I find it so hard to believe that no one tries to return or exchange items or come in for price adjustments knowing the typical customer that Sears has.
Not sure what store liquidation you where in, prices where marked up, clearance was put back to regular price just before the day liquidation started( that was a 18 hour day). Yes signs where put up that had savings up to 30%-50% off, but only about 3% of the store was over 30% which included 991 product. You are told to keep murchadise in the stock room to make it appear things are being sold fast, actually where told to take stuff off the sales floor. We shut off stick locator so sales people would know we had stuff, and they where not allowed in the stock room. The liquidator will have you hold back high value merchandise, because they make more money on it at the end, and they have someone to come in and buy on the last day( pennies on the dollar). If you have never been through one the worst customers come to shop, and run out your loyal everyday customers ( which your liquidator doesn't want because they know the regular and sake prices). It is a very sad thing to have to go through, if you are part- time employee get out there is nothing for you at the end. Full-time employees there is severance up to 8 week depending on years of service, but what sears puts you through its not wort it. If they threaten you with denying your unemployment CALL YOUR LOCAL EDD Office and report them. There are lots of jobs out there, start look now Remember the company doesn't care about you, at the point of liquidation why should you care about the company. I was stupit to move to another store, and 5 months later walked out, and now I have a job where employees are treated with dignity and respect. Good luck to all.
The liquidation process plays on consumer perception. The markdowns during the first half of the liquidation process are very low. They will markdown a few items to 50% off so the liquidation signing can read "up to 50% off." They saturate the store with liquidation signing to set the mood. The customers respond like crazy and sales go through the roof for the first few days; better than Black Friday weekend!
Business will slow after that, however, they will increase the markdowns in 5% increments every week to keep customers interested. The empting shelves and racks also create a sense of urgency to keep customers buying. Half way into the liquidation process, about four weeks, the liquidation prices will finally start to match the "normal" sale prices. However, your store will have sold off about half its inventory by that point. The super low prices that customers envision during a liquidation sale don't take place until the last week of business, but there isn't much merchandise left to buy at that point. Receipts are marked that all sales are final and there are no returns or refunds. Exceptions can be made by the store in liquidation, however, the circumstance would have to be extraordinary.