Thread regarding Avid Technology Inc. layoffs

The new support staff don't have the experience Avid say they do

Don't believe the bullshit Avid tells you about their new support center in the Philippines having 7 years of Media Composer experience

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A minimum of 3 years industrial experience either in a music/video engineering as Technical Support/Product specialist, or in an operational capacity.

For the above, can substitute Audio Engineering degree, Video Engineering or Music/Notation degree as appropriate.

Excellent written and verbal communication skills in the English language.

Ability to work to tight deadlines and with minimum supervision.

Must be diplomatic, presentable and able to represent the company at all times whilst satisfying the customer requirements.

Must be a good team member with both adaptability and flexibility.

Initiative, good judgment and self-motivated

Strong organizational skills

Ability to adapt to change and work under pressure.

Experience working with client-server applications and solutions.

Excellent knowledge of Apple OSX and Microsoft Windows operation systems.

Call Center Experience a plus

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3 replies (most recent on top)

No the new support people don't have enough experience, at least most them. Specially mid and low managers are clueless about the industry so this plan will definitely fail. I am shocked by how little training and support the new hires in Poland and Manila have.

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they do get training but its a fast track training but once trained, no labs for them to test and they are lucky if they have a media composer to share between them

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It is sad but true. I know from a reliable source that there are no trainings at all for the support agents in Manila and Poland, neither do they have the equipment to run tests. The entire support scheme is a freaking joke.

by | Post ID:

They can't get staff with any experience at all, there are non out there, it's hardly the hub of broadcasting and editing is it?

They get 4 weeks training if they are lucky then thrown in to giving support with no back up experienced to help them as avid had made them all redundant already, and it's not just media composer, it's all products

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