This LR was handled very differently than those of the past. You'd think that the more often Cisco does this, the better they'd get at it, right? Learn from the mistakes of the past and do them better next time. Pull out the playbook from last time and follow it again with the improvements from what you did wrong last time.
Nope. Not Cisco. Let's do a worse job this year. , yes, the managers are all told to read from the script that HR provided. It's to protect Cisco in case the manager says something wrong and the employee decides to sue. The lawyers have made sure that the script protects Cisco with no regards to the employee's feelings.
When they did the "workforce reduction" back in '11, they changed the automated message system when calling the GTRC/HR. They put the "If you've been impacted by the WFR, press 8 to be directed to HR" followed by the standard prompts. This year, nothing. When you get to HR, they don't even have specially trained people ready to help you. Back in '11, they had signs up directing impacted people to the room where the company for outplacement services was located. This year, they weren't even in the room that was in the info packet or on the HR Intranet LR resource page. Any signs to tell us they were in a different room? No. Did the Lobby Ambassador know where they were? No. Did the LA even know who the group was and if they were on site? No. If you called HR to ask where they where, did anyone know? Hell no. The people you reach when you call HR are not even at a Cisco site, nor do they work for Cisco. They work for Xerox!
I found it funny how they wanted to use my Cisco phone number & email address to contact me about issues I had to open. Duh! Once I'm terminated 30-days after getting my notice, I won't have access to that number or email address. You can't send me stuff after my termination date to my Cisco contact info, you have to use my personal number or email. Your manager can't send the web letter for your bonus package to anything but your Cisco ID. Guess what, the letter was made available AFTER the US employees were terminated and had returned their laptops. If you were lucky and had a good manager, s/he might print it for you, then scan it to PDF and email that to your personal email address. I was one of the lucky ones. (Thanks, Boss. If you're reading this, I appreciate it.)
I had to laugh after getting my notice. I got to celebrate a milestone service anniversary 2 days after I was told I was being let go. The email was the automated notice with the standard boiler plate message about how great it was to work at Cisco and how my years of dedicated service were valuable and being rewarded with a cheap gift. Thanks Cisco. Couldn't someone have gone through the list of LR'd people and removed them from the automated notification and sent a notice that was worded a little more thoughtfully?