Thread regarding CenturyLink layoffs

"More layoffs" letter from the CEO - 09-14-2016

Dear CenturyLink Colleagues,

I am writing today to update you on our journey to transform CenturyLink as we adapt to rapid changes in our competitive and technological landscape. One thing I have learned about this transformation is that it is never a smooth path toward success. There are days where I can clearly see that we are on track to our future as a growing business, one that is operating efficiently, exceeding expectations of our customers, and beating our competition. There are also days when it is clear that we still have significant hurdles that need to be overcome to truly transform our company. I am sure you can relate to that feeling in your own work.

We all understand the pressure caused by the decline in our legacy revenues — it creates a $600 million dollar negative impact on our business each year. While we continue to see positive growth in our strategic products, the profit margins of these strategic products and services are considerably lower than those associated with the legacy revenue we are losing. So, while I am very confident that we will continue to accelerate our revenue growth over time, I also have reached the very difficult conclusion that the loss of higher margin legacy revenue requires that, in addition to achieving our growth targets, we must also significantly realign our fundamental cost structure. It is a difficult conclusion to reach, but our long-term success requires us to adapt to the reality of the rapidly changing environment in which we are operating.

Toward this end, between now and the middle of November, we will be pursuing a number of activities to lower expenses, including, first, a significant reduction in non-employee related expenses and also a reduction of 7-8% in employee related costs. In the years ahead, we believe more of our cost savings will come through technology innovations and related efficiencies. However, in the near term, much of our required cost savings must come through lowering our headcount. We plan to approach these reductions on a voluntary basis initially, but it will probably require involuntary reductions as well. We hope to make the majority of these employee decisions in the next couple of months.

This reduction in personnel is very difficult and very personal for me. My sincere concern goes out to each employee impacted by the expense reduction steps that will be taken in the coming weeks. Each employee affected will be treated with the highest level of respect and compassion as we work through this challenging process.

Tomorrow, you will hear from Scott Trezise, our Human Resources EVP, who will be covering the next steps in these cost reduction efforts.



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AT&T is worse, they don't even tell you about downloadbesttorrentblog.rus, you just get nailed w/o warning.

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Make no mistake folks, when a company cites a 6% decline in legacy services revenue, yet uses that to justify an 8% reduction in employees, that means they are shopping the company around for a buyer. 8% of employee costs is worth a LOT more than the 6% of legacy revenue they are missing. They are doing this to make stock options more attractive, period. And who would be interested in Centurylink? Well, Google has been in the hunt for a big acquisition just like Centurylink for a while now. Within the next couple of years watch. This won't be the last of layoffs either.

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Their first target is CSRs with under 100% of the sales quotas. There is ZERO emphasis on customer service quality. It doesn't matter if you resolve an issue, defuse an angry customer, and earned the customer's trust and loyalty. Doesn't matter at all. Gotta offer. Gotta sell them something. This is in the general incoming call queue. All sales calls go to an aquasition queue, yet we still have an unrealistically high quota on internet sales. Everyone already has HSI. The ones who don't have it are usually in areas we don't service, in a former Qwest area, or the area is in exhaust. We've been told we were being let go. Then, retracted it. It's probably got something to do with severance pay. We're all probably gonna get faulted and fired instead of being laid off. That way we don't qualify for severance or unemployment. There are hundreds or us.

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Century Link in so disgusting. More like Century Stink!

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The what is not mentioned.

The companies overseas investment to offload jobs from the US. How much did that cost you? How is that working out?

The pay at the home office of Monroe is far less than national average for technical imployees. Which most leave within 2-3 years for competitor wages creating skill and talent gaps.

Twenty million from the state to build a new building in a promisary to create 800 new jobs. I guess if you hire them for six months your obligations are met...?

Grants from the government to expand their business. "CenturyLink getting $3B from feds to expand rural broadband". Who pays a business to expand that is profiting $4B a quarter... and we wonder why there are deficits.

Local city grants $1M for a CenturyLink property vision... Same city that barely has drinkable water and suffers the stinch of a local paper mill.

So, exactly who is to blame? I guess it will be the 3500 employees you discharge and fill the gaps with contractors, overseas labor, and new hires that think they have a career chance.

Stand up for something besides a dollar for sakes! Take your losses and change the way YOU are doing it. Big waaa waaa waaah! CenturyLink only made $3.5B this quarter and not $4B...

also.: a pitiful show of social face. You drop a NFL players sponsorship for the anthem; but you as a hometown image company would drather save a dollar and send jobs out of the U.S and fire them. You probably should have just kept your mouth shut and did it if it really bothered you.

A great reason many have lost face in that great symbol of hope we all share. Corporate greed and disfunctional Government agendas mostly from more corporate greed...

How much trust and honor do you think you establish among employees with these stats?

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