Well looks like all device support centers will be closing their doors in February 3rd. Thanks for the 30 days notice ATT. Losing 600+ people and no explanation. The customers are already feeling it and are not happy.
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I work in this device Life Center on 42nd Street and 5th Avenue many, many years ago. I thought it was an excellent idea and its initiation and it's sad to see it go. I didn't realize that the whole system was now-defunct as I no longer speak with my former coworkers. I thought it was an excellent idea where you go in and exchange your phone and walk out with a brand new one the same day or at least have one mail to you within 3 days sometimes less. It's just a sign of the times that more businesses move less towards brick-and-mortar store Front opportunities and more and more to Anonymous call center and everything is done by mail and online. Not only that but I think the company was hemorrhaging money seeing as we made to start around 13 to $14 an hour at the time. Mind you this was over 10 years ago when I started there in New York City which was when they initiated stores in New York City and we were way ahead of the $15 an hour minimum wage nonsense. We were ahead of the curve and ahead of everyone else and comparison 2 average hourly salary in New York city. So that may have had a lot to do with it as well.
AT&T really cares about customers and it was proven by closing all Device Support Centers - very good move AT&T
I was part of the dsc lay off. We were told a week after new years that we would be losing our jobs. I understand ATS did the same thing,but they dont offer same day replacement. And most people need their phones asap. We also did alot of troubleshooting on phones out of the warranty. ATS cant reload software over the phone,nor back up the customers content over the phone. The COR isnt trained on this either, so where does this leave the customer. Oh I know. ATT will just suggest they buy a new phone for something that can be fixed in 10min with a software reload.smh ATT
The DSC employees weren't AT&T employees. We were employees of Flextronics and contracted with AT&T to work in the DSCs. AT&T decided to end the contract so as of yesterday we all got laid off. And this wasn't just the people working in the DSCs, it was everyone on the Flex-RTS(retail technical services) account. So market managers and everyone up to the top of the food chain including our HR reps got laid off. Flex might known for a little bit but I guess they didn't want to try and transition into working with another carrier at this point.
Get rid of 2nd level manahpgers, that is the duplications we have, those contribute ZERO
COR IS on the way out. It has been said by numerous officials from Randall Stephenson, Ralph De La Vega, and John Stankey that the goal of the company is to drive 80% of retail business online and to close 80% of retail locations. Remember that these individuals were in groups and recorded videos stating this. They informed everyone to stay relevant. You can't just spend $165B and not expect to have budget costs. The largest variable cost of any organization is its people. And COR employees are overpaid. Way overpaid. By industry standards. So where else should that money come from. All unnecessary liaison or "duplicate work" positions would definitely feel that impact, as well as retail management positions that are also unnecessary and in which most markets in the company run very heavily staffed. I definitely understand the frustrations. It's a sad thing to see and I'm sure be a part of. It's just crazy to see this process in its infancy. Nuts! Sorry to those affected.
Are the folks at the device center union?
For the person that's says the COR stuff is bogus: Ask the ASMs that had their surplus calls last week if that was bogus!
T keeps saying no layoffs
What threads have turned out to be bogus? Where there is smoke there is fire, the threads are all here for the most part and there are some good ones.
If you are an AWG it's a good idea to read a year down into the COR threads. There is a lot of confusion since this is anon and the regions and markets do things at their own pace and sometimes try new models on no critical markets. The DSC closures have been going on now and it looks like they do it by market.
Where is the "COR is shutting down" rumor coming from? I have followed a lot of posts on this site that never happened and most of them were just traceable to individuals who were not in a position to know. This would be at a minimum 3rd line (director or above within Mobility) information.
A Device Support Center (DSC), does in person, on the spot warranty replacement and frontline troubleshooting. Instead of waiting for a replacement device in the mail, a customer can go to a DSC and potentially walk out with their warranty replacement phone promptly. They are usually near larger cities in major metropolitan areas...generally. Most warranty is done now via xbm (exchange by mail) or by the manufacturer (Apple, etc...). I'm sure losing this option will lead to some poor customer service experiences in the very near future.
COR is on it's way out too.
Bring back Service Centers to our COR Stores!!!
The writing was on the wall. ATS has been processing exchanges for some time now. Unnecessary duplication of work.
what is a device support center?