"Last winter, when other retailers were hawking holiday deals on the latest gadgets and electronics, Staples cut back on Christmas promotions. It also closed its doors on Thanksgiving Day. It just wasn't worth it to play that game, Staples Chief Technology Officer Faisal Masud explained in a recent interview. Sales dipped as a result, but profits rose, he said."
From a Bloomberg article today. Why is Shira letting Masud talk? He's part of the reason Staples is in this mess.