Thread regarding AT&T layoffs

Goodbye RSCS!

Starting tomorrow Rscs will be encouraged to help customers preorder the Galaxy S8 on their myatt app or the website while the customer is in the store!!!! So we can't do it in opus anymore. We were told we were the 'test market.' For what? A f'ng computer taking our job? We are setting ourselves up for failure by teaching customers how to do stuff without us. If you process a preorder in opus you get in deep crap apparently. Since the sale is processed online or the app we do not get an opp. Will goals go down? Doubtful. This piece of sh$& company can eat a fat one. Soon there will be a computer placed in a store for customers to process upgrades and new lines. We are screwing ourselves by obliging this bullcrap.

Who will help our useless customers with their idiot questions then? Get fake numbers in smartcheck? F--- this company.

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This is ONLY for trial markets, NOT nationwide. If you did not see this in your mycsp article, then you are not in a trial market. NTX is one market that was selected to lead in this program.

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This sounds like our pay is going to be like call centers soon. No commission, a bonus. And spiffs to be put on myrewards cards.

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How is it done via myatt and linked back to the rep?

That makes no sense...does the app come up with some ID to have the rep given credit?

I call shens on this...unless you give more information.

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Let's be real. Each store is probably only doing a few pre-orders at a time. It is for trial markets only, and they upped the money to $10.00 per. BUTTTTTT if they do this for iphone pre-orders I will be irate.

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What's the article? I'm confused here. We are doing pre-orders through the app? This is new to me. What article? Procedures?

If true, it's absolute bull sh--!

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I really like the way we are treated as box monkeys. I mean the whole micro-managing and peering over your shoulder while your trying to sell products & services to your customer. The demeaning way one is treated and the questioning of the services you are offering the customer - whether you really did or did not " offer " everything to them. Being lied to by your manager about having to do UP calls, and doing the job of a business rep who is out partying like a rockstar and bragging about it to everyone. Keep treating me and my reps like sub-humans, lets see how long that lasts. We all know shiat rolls down hill but have you ever seen what happens when you corner someone you wish you would not have ?

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What market are you in?

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It pays $5 to do it through MyATT, but no opp, and an opp is basically worth $8. Well then.

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What's the article number or title

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Myrewards card $5. No opp.....

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Thoroughly read My CSP and you'll find out that we in fact do get paid.

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