Someone else mentioned it in another thread, but they are switching to a swarming model of support which makes it easier to outsource. I have heard rumors of a plan to eventually send most of support to India. Cincinnati was trotted out at this wonderful, shiny new facility a few years ago but I have heard that layoffs will probably happen there again. I would not be surprised if all support, except for a few customer onsite positions end up in India. Most everything else is going there, like R&D.
Morale is low everywhere at CDK except India (hell I have seen them have partys, get gifts, like Fitbits, etc) that. Low morale is what happens when you force out the knowledgeable but expensive employees and replace them with people who don't care about customers, our products, or care about the industry. Some of the interns are nice, but they do not stay long, and why should they when they can make more down the street? Turnover is high in India offices, and many of the India CDK folks do not know how to code, or know anything about our customers. The heros here are the us support people and us software devs who clean up the buggy, bad code we get from india. CDK needs to start realizing it is the employees that make the customers happy with decent products, which makes the stock price high. Not slash and burn all costs to make our activist shareholders happy.
We have tried outsourcing support and other depts in the past, and it always fails. Doesn't stop CDK from trying. CDK will keep trying until we dig our own grave as a company.