How do you let our voice be heard? Our insureds will suffer, claimants as all can attest are always dirt to Allstate....how can QFC continue? Every shop I know hates, already hates Allstate by reputation = now it's obvious they are screwing out insureds and all else in the QFC promise of simplicity. Shop delays for parts, insured's without rental, claimants - sorry!, shop schedule and turn around - why would Allstate care -thats your problem! Estimates now written by people who are told and managed by "write the lowest possible estimate, aka best case repair". Skilled, tenured reps are defaulting to the lowest ultimate cost b---s--- that management demands - and every action defaults to someone else.....usually an unknown rep in New Mexico with no experience or, maybe even one who isnt licensed statute-wise or even speaks american - somewhere in india.
Customer service dies in the 90's - welcome no-care, low cost adjustment to youre claim.
Right on the money. We are laughed at by body shops. We do not pay the labor rate other companies do. We force feed them CAPA and LKQ junk on two or three year old cars. We stick our noses up at blends, all in the name of "best case repair". I know body shops who do not even let Allstate adjusters in. This is the reputation our bosses have created for us.