CEO Shapiro is centralizing departments and offices in Dallas and Charlotte, reducing staff and hoping QFC & Virtual change the way auto damage claims are handled. Are shops willing to jump on board? More importantly, will our policyholders buy into it? Millennials and technology on their phones are the future of how business will be done in the next few years so it’s a calculated gamble that could reap rewards for Allstate in that with reduced staff there will be less overhead for property (drive ins), payroll for staff, etc. Right now Allstate is fine tuning the staffing model to see how many adjusters are needed per market. If you’re a field adjuster and doing at least 4-5 estimates a day your job is safe. All others will be offered a QFC job in another city or let go. The goal is for QFC and virtual to do at least 50-60% of the field inspections . Many inside adjusters and express are being told that setting field inspects can only be approved by management.
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If he can do things more efficiently, and it’s better for the customers and the shareholder, he better do them. That’s his job.
Yeah, get his title right because Shapiro, regardless of his title, will send us, including you kool aid drinkers packing if he can save even a penny .
He’s not the CEO. If you work for the company you should know his title and who the CEO is.