Considering whether I should accept this offer or stay in engineering.
7 replies (most recent on top)
Insider - don't do it.. they are hiring operations type people to do the work for existing clients (mostly the bank) while getting rid of all sales and development people. They aren't paying the normal sales people (product people) well enough on managed services to get any attention.
If you want to take a new job where you will immediately be a legacy support person for the length of one customer contract this is where you should be.
CMS was loosing $ and was only saved by a horrible single UK bank deal, not sure what that bank got themselves into .. there is no cloud in cms at all, it is completely using on-prem equipments and use 40+ years ago technologies.. hence = very expensive, also vendor they picked to snmpget/walk (manage the customer network) is a small company inside DC, every customer they get is a site to site vpn technologies, ipsec over internet for connection, there is no cloud, please take the cloud off the name and call it vpn managed service.
the other side of the cms is due to the low technical skill of leaders and architects (many inner friends circle) = can not comprehend the word of "cloud".. There is one SINGLE technical architect (very old style) of netowrking rein over the cms.
Job security is paramount in cms, due to no true measurement of real work and never was under the pressure by external customer, unlike real tac solves the real problems; can you imagine cms actaully escalates their issue to TAC? for even L2 level of work?
cms is a classic example of "not sharing true knowledge" ...between themselves
key technical resources (has been there for a long time, 10+ years) dones't want to move on to new roles, all they care for is for their own job security.
summerize: share 0 job knowledge = no improvement for himself = scare himself every time layoff comes = is on call every time and every night = reap in over time $
there is a large PM team in cms (30+ people), not sure the differnece between them and also the sales manager, (doing busy work. yet no impact to real business) ..
friends with key diretors is extremely important at cms.
CMS is what became of the Netsolve acquisition, which was originally in Austin, TX. CMS is now run out of RTP.
Cisco bought Netsolve because several very large enterprise customers said that they would no longer do business with Cisco without an end-to-end managed service offering.
CMS is very expensive and definitely on a downward trajectory simply because networking is much less complex than in the past.
I don't know the particulars about CMS but we used to call this type of business deal "Take my mess for less." These are usually gut bucket type engagements with little to no margin. I am surprised that Cisco even got into this line of work. It may be a strategic business model in which Cisco tries to leverage being tightly integrated with the customer's day to day operations into more box sales. I could be completely wrong.
You will find a bright future in the Cisco Managed Services team working with enlightened senior management team.
They display the visionary management style that takes the company to even higher levels of greatness.
CMS is dead except for current clients.
That’s a no brainer, run for the hills