using the unique CVS [cover corporate's behind policy] customer service will only get the the pharmacy manager and store manager in deep doo doo. As with 90% of the issues, corporate owns this one too. Believe me, this has made it to Larry and Helena's desk and the fallout will begin. The DM will blame every one from the clerk cashier, for not properly greeting or walking to the pharmacy, or the tech on the phone. My guess that the Pharmacist and Store manager will soon be toast, even if they had zero input in .the store's posted hours on the website. Another fallout from Larry and Helenas expense cuts.
Every store manager knows this process . When is the last time your carpet was cleaned, your windows washed, your landscapng done? The stores are becoming real nasty in past couple years.