The implosion we see now is par for the course for a mature organization. State Farm has reached its pinnacle and is now following a classic pattern of organizational decline. They're trying to course correct, but as many others have said, haven't a clue how to do it.
For years, they've built up layers of hierarchy that have done nothing more than uphold the status quo...and that's fine when those processes/structures are working favorably toward expansion. But, when it's time to change direction, we're left with a bunch of people with titles (who I can't even call leaders) with no capacity to truly understand the core problems, much less be able to think creatively to solve them. They've been rewarded their entire CAREER for not causing problems, not taking risks, not making waves, not challenging, and not being independent thinkers. And now, they're going to miraculously become the intellectually curious, out of the box, visionary leaders we need? Sorry...not gonna happen.
I wish I could be more positive, but as someone who has spent 20 years trying to push change in a company that truly doesn't want to hear it, I'm done. Fortunately, I've kept up my skills, gotten a masters degree, and have plenty of non-insurance industry designations that will hopefully be a benefit somewhere else. My advice is to NOT let the dysfunction at State Farm make you feel like there is something wrong with you. It's not you...it's the systemic level of dysfunctional group think they've created. If you're smart, curious, believe in excellence, and your work demonstrates this...consider yourself a hero. Now, put on your superhero outfit, and fly on outta here. The future is bright!!
PS...if you're curious about the future of insurance/Systems...check out the company established by Allstate called Arity...pretty sure that's where we're headed.