nobody knows which way is up. Demanding an SLA of 1-2 days when normal is 7-10. We have a leader who barely emails us, still doing her old job of classroom operations and blackboard. They just force production and VS file counts. BLITZ hours are a thing we have to rush thru files to certify how the veterans get paid, and the school gets paid Applications processors are being asked to rush applications, take addresses that dont match, missing info is okay, signatures missing.. it is a sh-- show. The Va system isnt working nobody knows who to call.. a manager keeps texting the old va director for help. It is an absoutle mess. How would a veteran feel knowing we did paperworm wrong billed it incorrectly all so we can have service levels in 1-2 day timeframe. To hell in a hand basket. The VA call center knows nothing. They scrape by. It is a mess.
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once in a while, please contact me or Veterans Education Success about problems with veterans. For vets who are already having problems at UoPX, use the GI Bill Complaint System.