nobody knows which way is up. Demanding an SLA of 1-2 days when normal is 7-10. We have a leader who barely emails us, still doing her old job of classroom operations and blackboard. They just force production and VS file counts. BLITZ hours are a thing we have to rush thru files to certify how the veterans get paid, and the school gets paid Applications processors are being asked to rush applications, take addresses that dont match, missing info is okay, signatures missing.. it is a sh-- show. The Va system isnt working nobody knows who to call.. a manager keeps texting the old va director for help. It is an absoutle mess. How would a veteran feel knowing we did paperworm wrong billed it incorrectly all so we can have service levels in 1-2 day timeframe. To hell in a hand basket. The VA call center knows nothing. They scrape by. It is a mess.
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And if you can't get it done, mandatory overtime... If you don't do it, you're getting written up.
It’s all about $$ and the venture firms getting their money back with profit. This is rule number one. Rule two is go to rule number one. Past leaders lead us to failure.
Feel your pain! Everything you stated concerning VA is true for student accounting. Our support system s---s, we aren't getting all of our reports, and our new director knows sh** about the department and doesn't seem to want to learn. Why are they getting rid of the tenured knowledge staff???
Did you already call the VA Office of the Inspector General hotline at ?
You can try Richard Pollock at the Daily Caller and he may be able to investigate. His email is
once in a while, please contact me or Veterans Education Success about problems with veterans. For vets who are already having problems at UoPX, use the GI Bill Complaint System.