Have you noticed that whenever the home office touts a new labor savings process that it generally adds inefficiencies to an already working process; however, the home office uses the changed process or procedure as a basis for cutting additional payroll? Usually our new processes are slower, causing customer service issues, and either don't function properly or as planned, and/or add more complexity and time for completing the task.
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Let's be clear; HR is there to help management cover their butts, and occasionally they'll help management not break laws. That's it.
But we got nice new re-organized HR, who really look out for the stores, AND new hires in HR
Told we orders too many bks so when we cut the order and run out we tell customers to order for our online bookstore. The order gets routed back to us, guess what we don't have it .!! if we r to fulfill customer wants we need to over order, it's not hard to understand but Follett doesn't get it. Work the store and you'll know
Follow the home office QTC guidelines and you will most likely run out of books, upset customers, lose sales, and lose confidence of school faculty and administrative staff. All leading to the lose of your bookstore's relevance on campus.
My QTC's are all too high and yet I'm at 113% and on the good persons list. How does that work?
Idiots, have no clue!
CT Web is a prime example. QTC tolerance is always too high, but then you get put on the list of ordering too few. The algorithms are crap, but they swear by them.
And that's what happens when you lay off all the old timers. You've eliminated your institutional knowledge and the whiz kids that know it all are trying to reinvent the wheel. Been there, done that, didn't work. But THINK OF ALL THE MONEY WE SAVED!!!!