Thread regarding University of Phoenix layoffs

One day of training for SRM. Nice job VPs

APPARENTLY Salesforce is going live for a large portion of us in Enrollment on Monday, December 4th. It was supposed to be the 11th. Enrollment was told HOURS AGO as I post this. Another fail by the VPs. Nice job VP. Thanks for throwing Enrollment to the wolves. This place is a complete joke.

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SRM is allowing DNC numbers to be called even when the number is showing in another system to not call it. Reps are being told just do your job and blindly click on the number..... this transition is a mess ... why keep callIng DNC leads and bad numbers.... leads going all over the place.... no one has a clue on how to work the new systems..... hopefully this madness will end one way or another....

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The reduction in cost as someone mentioned is already happening with a flat rate pricing model. Coming soon

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The person who mentioned ASU is on track with their comment. Take a look at the staff at both GCU and ASU - where did they start at? And what have they achieved? UOP has too many staff members for the number of students enrolled. VPs, directors, and managers didn't downsize because they were concerned for THEIR jobs. Why weren't more things automated? Same rationale. The university needs a better (much better) IT department in order to succeed.

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Can we all give a giant BRAVO to the person who wrote this, "There is not one single person that is happy working here. We all know that. But it’s kind of nice, in a weird way, to see UOP slowly burning to the ground. A big “we told you so” is needed."

SPOT. ON. Kuddos to you.

I also agree with the call center, and downsizing. It's happening. Gonna be interesting to see what comes next. IMO, I think the reduction of tuition is the last option of a struggling college. Their desperate, and it's showing.

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It is going to last and has to as deep staff reductions will quickly follow. This weekend we turn into a full blown call center. It’s all about the money.

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There was a plan for the finance advisor redesign to take many months and for a pilot group to work out the kinks, thing is the technology didn't allow it. So the redesign takes place next week. A true call center with call routing, no personal connection to the student, just as they wish.

Some students will benefit as their assigned FA may have been checked out and not doing their job. Others will suffer as the automated financial aid system still struggles to cope with the start/stop nature of these students.

We'll see how much longer it lasts.

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More is going live this weekend. The plan is to pool the FA’s and other groups so students just get routed to anyone. ASU has 49 employees in this function and have more students. We are like 350 so yes our groups are going to be cut way down as what they call right sizing. What we all feel as happy and secure is going away.

Mid Jan. Deep cuts.

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The only positive comment must have been a VP or director. There is not one single person that is happy working here. We all know that. But it’s kind of nice, in a weird way, to see UOP slowly burning to the ground. A big “we told you so” is needed.

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That's the thing. We CANT do our jobs. We're all stumbling trying to figure both systems out.

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Stop whining and do your job!

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Today went about as well as expected. None of us had a clue what to do. God help us if any of our files are correct. Between Genesys being down down for two days, a few hours of self-guided training on Friday (that was mediocre at best), and the confusion of this week, we're all going to be 2 weeks behind. Bravo UoP. Glad you've worked so hard for the last 2 to 3 years to implement this embarrassment. Lastly, could you please stop parking your Porches and G-Wagons in front of the 10 story buildings? You don't have to flaunt your earnings while laying your hard working staff off bc someone paid you a vast sum of mo ey to implement a horrible program.

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This is due to the CIO and a IT VP pushing for release. Faster to release fast to layoff faster to save money. Right size

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