I’m a current APM who will not be displaced due to my store volume/shortage. The truth is this, more OPS are qualified to run the business aspect of the job then APM’s will be. The one thing APM’s lack is the business acumen that is necessary. Macys can’t keep some of their more qualified APM’s due to the pay and stress.
However, OPS swill be in for a rude awakening of the 24/7 aspect of the job. I’ve been in multiple stores and on average you’ll be awoken at least once every other week due to an alarm call, which is mostly a false alarm.
Not only will you be awoken all hours of the night but you will deal with calls at least three times a day for certain external cases or situations happening when you’re not there. External activity and internal activity is really dependent on the store you’re in but I in my years of working for Macys I’ve probably enjoyed 5 days off where I didn’t receive a text or call about Work.
OPS has never have a direct report before so this piece will be an adjustment. Training is constant and if you want to have a qualified team it will take about a year for the detectives to be able to do certain things on their own but they will still need constant guidance for situations that come up.
internal is another game. If your store is located in a lower average income city internals will generally come with little effort. But in general if you’re not not looking or have a game plan in place you won’t get any internals and will have to answer to someone on what’s going on. If you’re not comfortable with confrontation and prosecuting people you’ve worked along side with this is not the job for you. You will hear every sob story on why someone stole and you’ll still be forced to call the police on that person.
I’ve always worked in stores that would apprehend 20-35 people a month. You will be in physical apprehensions. Safety first but there will be a time where you make an apprehension and get punched without warning or pepper sprayed by someone you didn’t expect. Again you will deal with every sob story and still have to call the police.
As an APM you’re able to create your own schedule but there is so many factors going on that your schedule will typically create itself. It’s defintely not an M-F job 8-5. You will not have time to do on the job training with your staff, catch internals, or build a bond with your team with that schedule. We ask a lot from our detectives, especially to be flexible with schedule. Injuries occur and people call out so you need to change your schedule to accommodated it because you can’t leave the store aloneness.
This is going to be an adjustment and I’m sure some OPS will leave due to the changes and APMS who are placed will leave due to the changes.