Thread regarding Macy's Inc. layoffs

And so it begins.....

I'm a MSO who has been named as the future AP/OPS Manager for one of my stores where they don't have a AP Manager since the job has been open for two months. I received a call from one of the detectives looking for direction about an altercation between the AP team and a shoplifter. The store is being "covered" by another AP Manager who they couldn't reach, so they called me looking for direction.

I so don't want to have to deal with this type of stuff and I can't believe that the company isn't giving us any options other than quitting without a severance. I have three inventories that I am supposed to be running next week, I intend to spend my time on the job boards....I couldn't give a dam about inventories, the company clearly doesn't care about my safety or concerns about being in charge of AP, so why should I care? They also fired my DOD and gave the new job to the lazy AP Director who can't even keep his AP Manager jobs filled, let's see if he knows how to run inventory next week.

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That’s correct. The APM position is being eliminated not the OPS position. So if OPS doesn’t want the new role, they won’t get severance because they aren’t losing their jobs. And the point that was made about them having the business acumen definitely played a part. All I know is that my ops manager spends all her time in the office. And if you even tell her there’s someone here who needs to speak to the ops manager, she will roll her eyes & literally stay in her office 45 minutes before coming to speak to them. It’s a bother to her. So wonder how she’s going to handle alarm calls and going to court.

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I've heard ops managers weren't offered a severance package aND that's actally why they were all placed, not because they are any better for the new job than any apm.

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I’m a current APM who will not be displaced due to my store volume/shortage. The truth is this, more OPS are qualified to run the business aspect of the job then APM’s will be. The one thing APM’s lack is the business acumen that is necessary. Macys can’t keep some of their more qualified APM’s due to the pay and stress.

However, OPS swill be in for a rude awakening of the 24/7 aspect of the job. I’ve been in multiple stores and on average you’ll be awoken at least once every other week due to an alarm call, which is mostly a false alarm.

Not only will you be awoken all hours of the night but you will deal with calls at least three times a day for certain external cases or situations happening when you’re not there. External activity and internal activity is really dependent on the store you’re in but I in my years of working for Macys I’ve probably enjoyed 5 days off where I didn’t receive a text or call about Work.

OPS has never have a direct report before so this piece will be an adjustment. Training is constant and if you want to have a qualified team it will take about a year for the detectives to be able to do certain things on their own but they will still need constant guidance for situations that come up.

internal is another game. If your store is located in a lower average income city internals will generally come with little effort. But in general if you’re not not looking or have a game plan in place you won’t get any internals and will have to answer to someone on what’s going on. If you’re not comfortable with confrontation and prosecuting people you’ve worked along side with this is not the job for you. You will hear every sob story on why someone stole and you’ll still be forced to call the police on that person.

I’ve always worked in stores that would apprehend 20-35 people a month. You will be in physical apprehensions. Safety first but there will be a time where you make an apprehension and get punched without warning or pepper sprayed by someone you didn’t expect. Again you will deal with every sob story and still have to call the police.

As an APM you’re able to create your own schedule but there is so many factors going on that your schedule will typically create itself. It’s defintely not an M-F job 8-5. You will not have time to do on the job training with your staff, catch internals, or build a bond with your team with that schedule. We ask a lot from our detectives, especially to be flexible with schedule. Injuries occur and people call out so you need to change your schedule to accommodated it because you can’t leave the store aloneness.

This is going to be an adjustment and I’m sure some OPS will leave due to the changes and APMS who are placed will leave due to the changes.

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Based on the tone and vocabulary of your post, it is clear that you work in AP. A few questions to ask yourself before you respond to the legitimate concerns of the Ops executives below. If the AP role is so critical and the AP Managers have such a challenging responsibility, why did the company let all of you go? The OPS Managers were automatically placed, all of the APM's have to interview for a job and based on the caliber of many of our APM's, they won't be getting this one. We "whine bags" still have our jobs and your jobs as well, can you say the same?

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Holy smokes, you're all a bunch of whine bags. AP is about making smart decisions no need for anyone to get hurt. Use your head and common sense and you'll be fine, we are not the police. If a situation looks bad, observe, get info call police, not hard. Now you'll get to understand our stress in the AP world on a daily basis and how a wrong decision can be your job and a law suit for the company. No more cushy 8-430p shifts for OPS!

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As a former APM, I wouldn't be so concerned about the physical aspects of the job, but rather the bull sh-- AP leadership at Macy's. Congratulations, you are now going to be the first person on the alarm call list, which means thast you will be getting calls at all hours at night. If you or your AP staff doesn't answer, YOU will take 100% of the blame and disciplinary action. Your staff will have to call you for prosecution approval, so you will be taking calls all night and weekend long, unless they s---, and then you will take all of the blame for low stats. You will be required to close a minimum of 2 nights a week, one of which will have to be a weekend night. And you will solely be held responsible for audits, if the store scores poorly, you will take all of the blame.

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You are crazy to think a Union is the answer to this issue with Macy’s. you don’t think HSQ is getting layoffs even with being unionized?

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While Macy's radical change in the MSO position is perfectly legal, if you had been covered under a Union contract, they could not have changed your position to include AP responsibilities. Now that you are going to be leading the AP and Receiving teams, you will be in a perfect position to ensure that this doesn't happen to you or anyone on your team again. I suggest that you reach out to your local union and discuss what they can do for you and then begin talking to your teams.

Employees may discuss the idea of forming a union and distribute union literature during non-work time and in non-work places - like, for instance, a break room. They may also display their union support through clothing, pins, jewelry, etc. Employees can ask other employees to sign petitions regarding the formation of a union, specific employment grievances, etc. Employees can also ask employers to recognize these petitions.

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I worked for Macys for 26 yrs. and my job was eliminated last year. Although initially it was tough. I can tell you there is life after Macys. I now work for a great company that when they talk about engagement and work life balance they walk there talk. Secondly I make more money than at Macys, and when I say more I mean almost 10,000 a year more. I have less stress, even the busiest time of the year was 90% less stressful than a one day sale. And did I mention I work four 10 hr days and have 3 off. I also had 3 days off at Christmas and New Years. In the job I did at Macys I was working 12 hrs, 5 to 6 days a week all year long. Not just Q4. The thing I miss the most about Macys is the people I worked with and the friendships I made over 26 yrs. I’ve also found that the true friends I made, still keep in touch. I have also been blessed with great new co-workers. Hopefully this helps someone reading this. At the time it seemed like being layed off was the end of the world. My last 5 Q4’s at Macys I kept saying this is my last Christmas in retail, every year. It then never really pursued it. Being layed off has truly has been a blessing in disguise.

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If you are forced into the AP role without alternatives and express your concerns about your ability to meet the physical aspects of the job and are hurt or injured afterwards, you will have a basis for a lawsuit. Also, if you don't feel like you have been adequately trained or the expectations of the role pose a hazard to you and your team, you can file an OSHA compliant. I hear about way too many incidents where people in AP are injured on the job, I too am an MSO and I weight 105lbs. My husband and my family are all super concerned about the fact that I am being forced into an AP role, but with 10+ years with the company, I really don't want to have to quit and find another job.

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The ousted APMs have been informed that the last week of our job we are to train the OPS Manager that got our job how to do our side of the business. Really?

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You sound like you are at an east coat store as that scenerio of lazy ddap's and open apm jobs is basically what the east coast is about. You have no idea the amount of garbage you're about to habe to deal with in AP. Everyone thinks we stare at cameras all day. Your phone will never stop ringing because AP is full of detectives that cant make decisions for themselves and needy stores that when they dont know who to call...calls AP. Wait until you get your first alarm call or power failure call at 2am when your ap team doesnt answer the phone and you have to stay overnight in your store

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Surely there,will be training offered for the side of the job you didn’t have before the merger? In addition, the AP side requires some certifications, and based on the state you operate in, ere might be more. If no one offers anything, you need to ask for the training that is required for the old APM job.

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*any department

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Anyone in and department who stays in this new structure is in for a world of stress and headaches. I wish I could post that clip from that movie that came out this past year...”GET OUT!”

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