Thread regarding CVS layoffs

Corporate expense

There are many retail workers and leaders on LinkedIn, maybe you can shine some light on this for me.

“Amazon effect”-what does that mean to you?

“Amazon effect” is a term used by company leaders that do not have the courage or will power to improve the customer experience within their own company.

Nothing more-Nothing less

Improving the customer experience would involve gasp! appropriately staffing their stores.

This is something they simply refuse to do.

As long as customer service/payroll is viewed as an expense, rather than an investment, your business will continue to decline.

It's much easier to TALK about improving the customer experience than it is to make the decision to IMPROVE it.

I understand it's not the job of corporate to do store level activities. I get it. But they pull the strings.

Humans want to connect with humans- despite what retailers say.

That has not and will not change.

If you give them a lack of human experience in your stores, they may as well order online.

YOU created this. YOU can help solve this.

Empower your people and results will follow.

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Please go to active tab and check out wat Orlando DC is up to

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Pew Research defines Millennial as those born between (1972 -1991).

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The collective we seems to blame millennials for business and other declines. However older people happen to be the rudest people I’ve ever met in retail and typically older people run the businesses.

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I'm an older millennial, everyone is quick to blame us for this. I remember being a kid and going to Kmart or Sears or Caldor and there being a ton of options and although checking out was slower, there were always a bunch of human cashiers. Now we live in a landscape of automated checkouts and limited inventories. We didn't create this, technology and corporate greed did.

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Comment on Corporate Expense.

The "Amazon Effect" is simple to understand, as it is the impact the digital marketplace has on the traditional business model regarding consumer expectations, and the new competitive landscape.

While perhaps seemingly unfair, this is the reality of the market today, thanks to the influence of the Millennial generation.

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