With all the uncertainty and stress resulting from SF's downward spiral as a competitive P&C insurer, I called LifeWorks this past weekend to find support and resources.
It was ironic that I had a difficult time understanding the person due to her accent. She tried and was patient with me but in the end, I felt even more doomed.
What am I trying to convey? It's that everything is going to be outsourced (AI, bots, ESL workers) as part of SF's future.