Thread regarding CenturyLink layoffs


What happened to customer satisfaction?

I remember the time when CenturyLink was all about customer satisfaction. Where did those days go? To say that things have changed since then would be an understatement. Today, we don't even bother to train our support properly. I've seen people get very frustrated when they can't get something fixed immediately as the customer is yelling at them that they need their service back now. But how can they fix something if nobody trained them for it? When you are learning yourself on the go, you are bound to run into roadblocks - and the ones who end up paying for it are the customers. The management doesn't care, though. They got rid of most of the people who knew what to do because they were paid too much, and the new system works for them. Nobody is around long enough to get more than a raise or two. We have huge turnover, to the point where layoffs might not even be needed. They just can stop hiring more folks. Sad days for once great company.

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very sad its about meterics, budgets, quarterly profits, numbers, numbers, numbers,,,,

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